Free shipping

• Orders £30 and over qualify for free tracked shipping in the UK. Yey!

Processing time

• We aim to dispatch orders within 1 working day of purchase.
• Processing times maybe longer during bank holidays and holiday seasons. Please allow extra time for processing and delivery during this time.

Expected delivery time

• You should expect your Cows Gold package within 2-4 days after purchase.

Returns policy

• No worries, if you are not satisfied with your products please contact us and we will be happy to help and resolve any problems.

All ingredients in our products are 100% natural and organic. All our products have a legal cosmetic report. 

Even though all our products are 100% natural, we recommend checking all ingredients for any allergies and doing a patch test before use. 

If irritation does occur, discontinue use.

All information provided on the Cows Gold website, within our digital products, and alongside our skincare balms is based on our research, experience and available information. This content is provided for general educational and informational purposes only and should not be considered medical advice or a substitute for guidance from a qualified healthcare professional.

Product Information and Individual Results

At Cows Gold, we are committed to providing high-quality skincare balms and informative digital products designed to support our customers’ skincare and wellness journeys.

Customer reviews, testimonials and feedback regarding our physical and digital products reflect individual experiences and personal opinions. These are shared voluntarily, and results may vary from person to person.

Cows Gold does not guarantee that customers will experience the same results as others. Every individual is unique, and results depend on personal circumstances, skin type, sensitivities and how products or information are used.

Skincare Balms and Skin Sensitivities

While we hope every customer enjoys our skincare balms, we recognise that skin types vary and may react differently to ingredients, including those that are natural.

Customers are advised to carefully read all product labels, ingredient lists and directions for use before applying any balm.

We strongly recommend carrying out a patch test before wider application to assess potential skin reactions. If you have known allergies or sensitivities, please avoid products containing ingredients that may trigger a reaction.

Natural ingredients can cause allergic reactions or sensitivities, just like certain foods and other naturally derived substances.

Cows Gold cannot guarantee that its skincare balms will be suitable for every individual.

Digital Products and Educational Content

Our digital products are created for educational, informational and general guidance purposes only.

Any advice, suggestions, techniques, recommendations or information provided within our digital products should not be interpreted as medical advice, professional diagnosis or prescribed treatment.

Although we aim to ensure our digital content is accurate, helpful and supported by available information at the time of creation, Cows Gold makes no guarantee regarding specific outcomes or individual results.

Customers are responsible for determining whether the information provided is suitable for their personal needs and circumstances.

Before following recommendations that may affect an existing health condition, medication or treatment, customers should seek advice from a qualified healthcare professional.

Recommendations and Customer Responsibility

Any recommendations made by Cows Gold regarding skincare balms, ingredients, skincare routines, wellness practices or digital educational content are intended as general guidance.

Customers are encouraged to use their own judgement and seek professional advice where appropriate before following recommendations or using our products.

By purchasing and using our physical or digital products, you acknowledge that individual experiences and outcomes may vary.

Liability

Cows Gold takes reasonable care when developing its skincare balms and digital products. However, we cannot guarantee specific results or that every product or recommendation will be suitable for every individual.

To the extent permitted by applicable law, Cows Gold is not responsible for adverse reactions or outcomes arising from individual sensitivities, allergies, improper product use or the misapplication of information contained within our digital products.

Nothing in this disclaimer excludes or limits any liability that cannot legally be excluded or affects your statutory consumer rights.

Medical Advice

Our skincare balms and digital products are not intended to diagnose, treat, cure or prevent any medical condition.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition or are concerned about specific ingredients or recommendations, please consult a qualified healthcare professional before use.

Acceptance of Disclaimer

By purchasing, downloading, accessing or using any Cows Gold skincare balm, digital product or website content, you acknowledge that you have read and understood this disclaimer.

Thank you for choosing Cows Gold