Refund policy

Cows Gold Skincare: Return and Refund Policy

*Overview*
At Cows Gold Skincare, your satisfaction is our top priority. We take great care in crafting our tallow-based skincare products and hope you love them as much as we do. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

*Eligibility for Returns*
- *Timeframe:* Products can be returned within 30 days of the original purchase date.
- *Condition:* To be eligible for a return, the product must be unused, in the original packaging, and in the same condition that you received it.
- *Receipt:* Proof of purchase (such as an order confirmation email or receipt) is required to complete your return.

*Non-Returnable Items*
- *Used Products:* We cannot accept returns on any product that has been opened, used, or damaged after delivery.
- *Final Sale Items:* Any items marked as final sale cannot be returned or refunded.

*Return Process*
1. *Contact Us:* To initiate a return, please email our customer service team at help@cowsgold.com with your order number and reason for return.
2. *Return Authorization:* Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
3. *Shipping:* You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

*Refunds*
- *Inspection:* Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
- *Approval:* If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- *Partial Refunds:* In some cases, only partial refunds may be granted if the returned product is not in its original condition or is missing parts for reasons not due to our error.

*Exchanges*
- *Defective or Damaged Items:* We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address] with details of the defect or damage.
- *Process:* For exchanges you are responsible for the shipping costs of the replacement item.

Digital Products

Due to the nature of digital products, they cannot be physically returned once they have been supplied or accessed.

When purchasing a Cows Gold digital product, you may be given the option to receive immediate access to the digital content.

Where you expressly request immediate access and acknowledge that you will lose your 14-day right to cancel once supply of the digital content begins, your normal right to cancel will end when the digital product is supplied.

For this reason, we do not normally offer refunds for change of mind after a digital product has been supplied, downloaded or accessed where the required consent and acknowledgement have been provided.

This does not affect your statutory consumer rights.

If a digital product is faulty, materially different from its description, cannot be accessed due to an issue on our side, or you otherwise have a legal right to a remedy, please contact us and we will review the issue in accordance with applicable UK consumer law.

If you experience a technical problem downloading or accessing your purchase, please contact us and we will be happy to help resolve the issue.

Please also see our Digital Products Policy & Disclaimer for further information regarding the use of our digital products.

*Late or Missing Refunds*
- *Processing Time:* If you haven’t received a refund within 7 business days, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- *Further Assistance:* If you’ve done this and still have not received your refund, please contact us at [your email address].

*Contact Information*
For any questions regarding our return and refund policy, please contact us at:

Cows Gold Skincare  
Email: help@cowsgold.com