Shipping policy
Shipping Policy for Cows Gold Tallow Skincare
At Cows Gold Skincare, we aim to provide a seamless and efficient shipping experience for our customers. Please review the following shipping policy for information about shipping methods, delivery times, and other important details:
*1. Shipping Methods:*
a. We offer standard EVRI tracked Next Day or tracked 2-3 day shipping to accommodate your needs.
We offer FREE Next Day delivery for all orders £30.00 and over.
For the best chance of Next Day delivery, please order by 12 noon.
b. Shipping rates and estimated delivery times for each shipping method will be displayed at checkout. Please note that delivery times are estimates and may vary depending on factors such as carrier delays, weather conditions, and holidays.
*2. Order Processing Time:*
a. We strive to process and ship orders promptly. Orders are typically processed within 1business day after payment confirmation.
b. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding during these times.
*3. Shipping Addresses:*
a. Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
b. If you need to update or change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed for shipment.
*4. Tracking and Delivery:*
a. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.
b. If you have any questions or concerns about the delivery of your order, please contact our customer service team. We will assist you in tracking your package and resolving any issues that may arise.
*5. Shipping Restrictions:*
a. Some products may be subject to shipping restrictions or regulations based on their ingredients or destination. Please review any applicable restrictions before placing your order.
b. We currently do not ship to PO boxes or APO/FPO addresses. We apologize for any inconvenience this may cause.
*6. International Shipping:*
a. For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.
b. International delivery times may vary depending on customs clearance processes and local postal services. We appreciate your patience and understanding.
*7. Lost or Damaged Packages:*
a. In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the EVRI to resolve the issue.
b. It is important to inspect your package upon delivery and report any damage or discrepancies to us within 1 day of receipt.
*8. Contact Us:*
If you have any questions or concerns about our shipping policy, please contact us at help@cowsgold.com. Our customer service team is here to assist you and ensure that your shopping experience with Cows Gold Skincare is enjoyable and stress-free.
Thank you for choosing Cows Gold Skincare. We appreciate your business!